Privacy Policy
Our Privacy Policy – DMS Assisted Transport
Privacy Policy
DMS Assisted Transport (a service of MJ Links Group Pty Ltd) is committed to protecting your privacy and handling your personal information in a secure, respectful and transparent way. This Privacy Policy outlines how we collect, use, store and share your personal information when you interact with our website, booking forms or transport services.
DMS Assisted Transport (a service of MJ Links Group Pty Ltd) complies with the Privacy and Personal Information Protection Act 1998 (NSW), the Health Records and Information Privacy Act 2002 (NSW), the NDIS Practice Standards, and obligations under contracts such as the Assisted School Travel Program (ASTP), and any other relevant services we support.
Who We Are
DMS Assisted Transport supports residents across Georges River, Sutherland Shire and Bayside with safe, reliable transport for medical appointments, disability supports, aged-care services, social outings and airport transfers.
Website:
www.dmsassistedtransport.com.au
What Personal Information We Collect
The information we collect depends on your interaction with us.
Personal & Contact Details
- Name, address, phone number, email
- Date of birth, gender, emergency contacts
- Parent/carer details for minors or vulnerable clients – which may include their contact information (name, address, phone number, email)
Health, Support & Safety Information
Collected only when necessary:
- Mobility and accessibility requirements
- Relevant medical or behavioural details
- Disability support needs
- Risk or safety-related information
Service & Operational Information
- Pickup and drop-off locations
- Appointment details, dates and times
- Vehicle or service preferences
- Transport notes or safety alerts
Funding & Compliance Information
- NDIS numbers, plan managers, HCP details
- ASTP student data (if applicable)
- Invoices, payments, quotes
- Incident reports, complaints
- CCTV/dash-cam footage (safety and compliance)
Website & Digital Information
- Form submissions
- IP address, browser type, device type
- Analytics and site usage data
- Cookies (see below)
How We Collect Personal Information
You may provide information when you:
- Submit a booking, enquiry or quote form
- Contact us by phone, SMS or email
- Provide consent or onboarding documents
- Share information during transport
- Give feedback or lodge complaints
We may also collect information from:
- Hospitals, clinics, rehab and aged-care providers
- NDIS plan managers or support coordinators
- Schools and ASTP
- Government agencies
How & Why We Use Your Information
- Provide safe, reliable transport
- Understand mobility and safety needs
- Confirm bookings and send updates
- Process invoices, payments and claims
- Meet legal and contractual obligations
- Improve service quality
Who We Share Information With
We may share your information with:
- DMS staff and approved drivers
- NDIS plan managers and support coordinators
- Hospitals, clinics and aged-care providers
- Schools and ASTP (where required)
- Emergency services
- IT providers, insurers or advisors
- Government agencies where required
We do not sell personal information.
How Long We Retain Data
We retain personal information only as long as necessary to provide services, meet legal obligations and maintain safety and compliance.
Your Rights
You have the right to:
- Access your information
- Request corrections
- Request deletion (where allowed)
- Request a copy of your data
Website Cookies
Cookies may be used to enhance performance and user experience.
Embedded Content
Embedded elements (videos, maps) may behave as if visiting an external site.
Protecting Your Information
- Secure access-controlled systems
- Encryption and safe storage
- Staff privacy training
- Risk monitoring and reviews
Contact Us
If you have questions or concerns, please contact:
- Organisation: DMS Assisted Transport (MJ Links Group Pty Ltd)
- Phone: 1800 407 750
- Email: info@dmscare.com.au
- Address: 52 Montgomery Street, Kogarah NSW 2217
- Website: www.dmsassistedtransport.com.au